wisebet Privacy Policy — How Your Personal Data Is Handled on Our Platform

When you register an account on wisebet, we collect personal information such as your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data related to your deposits, withdrawals, and betting activity to process your requests and maintain accurate account records. Device and usage data — including your IP address, browser type, and pages visited — may be collected automatically to help us improve platform performance and detect unusual activity. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. We only collect information that is necessary for the purposes stated in this policy, and we do not gather data beyond what is reasonably required to operate the platform safely and fairly. If you contact our support team, the content of those communications may also be retained to help resolve your concern and improve our service quality.

Your personal data is used primarily to create and manage your wisebet account, verify your identity, process financial transactions in Philippine pesos, and ensure compliance with applicable regulations. We use your contact details to send you important account notifications, security alerts, and responses to support enquiries — we do not send unsolicited marketing messages without your consent. Transactional and usage data helps us detect and prevent fraud, money laundering, and other activities that could harm the platform or other players. Aggregated and anonymised data may be used internally to analyse platform performance, improve game offerings, and understand how Filipino players interact with our services. We do not use your personal information to make automated decisions that produce significant legal effects without human review. Any secondary use of your data beyond what is described here will only occur with your explicit consent or as required by Philippine law.

wisebet does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with trusted service providers — such as payment processors, identity verification partners, and IT infrastructure providers — who assist us in operating the platform, and these parties are contractually bound to handle your data securely and only for the purposes we specify. In cases where we are legally required to disclose information to Philippine regulatory authorities, law enforcement agencies, or courts, we will comply with such obligations while taking reasonable steps to protect your interests. If wisebet undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any material changes to how your data is handled. We require all third parties who process data on our behalf to maintain appropriate technical and organisational security measures consistent with industry standards. We will never share your data with any entity that we have reason to believe will use it in a manner inconsistent with this Privacy Policy or applicable Philippine law.

Under the Data Privacy Act of 2012, players in the Philippines have the right to be informed about how their personal data is collected and used, and this Privacy Policy is our primary means of fulfilling that obligation. You have the right to access a copy of the personal information we hold about you by submitting a request through our support channel, and we will respond within a reasonable timeframe. If any of your personal information is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we must comply with. The right to object to certain types of processing — such as direct marketing — is also available to you, and we will honour such requests promptly. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to making the exercise of these rights as straightforward as possible for every player on our platform.

We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using industry-standard protocols, access controls that limit who within our organisation can view sensitive player information, and regular security assessments of our systems and infrastructure. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential at all times. We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine regulations, anti-money laundering obligations, or other legal requirements. Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission in accordance with the timelines prescribed by Philippine law. Our security practices are reviewed and updated regularly to keep pace with evolving threats and regulatory expectations.